Saturday, August 22, 2009

Apple iPhone 3GS review: Same clothes, new feel



Introduction
The Apple iPhone 3GS is probably not the next revolutionary iPhone as you might have expected it. But the performance boost, the sharper camera with video and the purportedly improved battery life certainly make of the current iPhone (3GS or whatever it is called this year) a much more balanced smartphone, one that you could probably wave in front your geeky friends more proudly. Well, you'd still get the chilling disapproving look, but at least you won't feel as embarrassed as you used to.
The truth about the iPhone is this - perhaps about 20 million people around the globe are quoted as having given in to the iPhone temptation ever since the frenzy started. Now, 2 years later, the rest of the modern world is already sick to death of hearing all about it.
Once ground-breaking, but still as controversial and inspiring as ever, the iPhone lineup has just received its latest offspring. Meet the iPhone 3GS, where "S" can mean a lot of things, but without a doubt covers all that's needed for "Speed".

Apple iPhone 3GS official photos
Using last year's design but boasting some extra powerful hardware, the iPhone 3GS is supposed to, and indeed is, running up to 2 times better than what Apple have offered us so far. This speed boost doesn't bring substantial new capabilities to the table. Instead it's more like the hardware catching up with what we can still call one of the most advanced and user-friendly touch user interfaces to-date (in the realm of GSM mobile phones, of course).
While the iPhone 3GS and the 3G are most obviously cut from the same cloth, you'd be glad to know that there are some differentiating factors that can perhaps be worth your cash:
iPhone 3GS advantages over iPhone 3G:
• A faster 600MHz CPU and double the RAM at 256MB
• Noticeably faster performance
• Faster network speeds of HSDPA 7.2Mbps
• 3.2 megapixel auto focus camera with VGA@30fps video recording, touch focus with subject tracking, macro mode from as close as 10 cm
• Double the storage space - 3GS is selling in 16GB and 32GB versions
• Digital compass with automatic map orientation in Maps app
• Better audio quality (as recorded and analyzed in our office)
• Louder loudspeaker results (with performance gains primarily in music playback)
• Purportedly better battery life
• Oleophobic display coating supposed to make fingerprints easier to clean
• Voice Control, speaker independent. Can be use to call a phone number, play music by song/album/artist name, shuffle music
• Built-in support for Nike+ jogging system
• TV-out outputs 480p instead 480i resolution
• Text-to-speech feature called VoiceOver is included in the new Accessibility menu
• System-wide Screen Zoom is also included in the Accessibility menu
Main disadvantages of iPhone 3GS (OS disadvantages not counted here):
• The new iPhone 3GS lacks the same novelty factor as its predecessors - the lack of design changes is a turn-down
• 3 megapixel camera with limited feature set hardly cuts it for a high-end device
• There's still no flash or hardware shutter key for the camera
• Despite the upgrade, battery life is still generally poor (2-year old iPhone 2G are still doing way better)
• No stereo speakers (or are we pushing it too far already?)
Since the iPhone 3GS is the first iPhone to come with the iPhone OS 3.0 factory preinstalled, we'll most definitely have a detailed look in this review at the changes it brings about - no matter that iPhone 2G and 3G have both received the update for free.

The Apple iPhone 3GS
Where it stands today, the iPhone OS 3.0 is much more mature version of itself back in the day. Honestly, when we look at where it's at now, we can only be amazed how limited in features it was when it all started a couple of years ago.

Apple iPhone 3GS held in hand
But there's a lot to cover today, so let's not waste any more time. Join us as we go through the well known hardware and design and bear with us as we cover the iPhone OS 3.0, because it will get interesting, we promise.
Unboxing the iPhone 3GS
Apple continues to use the same boxes for the iPhone 3GS. At least, it says 3GS on the box - a sign that is not to be found on the iPhone itself.
The contents of the box are pretty standard issue stuff - a USB cable, a charger that uses this very cable to charge the phone and a pair of headphones. You also get some Apple stickers to proudly advertize your loyalty to the brand.
There's no docking desk stand again (it was there with the iPhone 2G) and there's no cleaning cloth (it was there on both the iPhone 2G and 3G).

The box (and its contents) are pretty much last year stuff
Apple have supplied the iPhone 3GS with a new set of headphones - this time there's remote function for controlling the music playback and voice control. Except for the new three-key remote, the headset looks exactly as the previous models and can only be described as "basic" - both in looks and performance.
You might be misled by the looks of the remote as it only has three keys and they seem to be assigned to different functions. But the remote has its tricks and once you learn them, you'd controlling your music as easy as pie. On the other hand, a remote that comes with a manual cannot be called user-friendly.
By default the top and bottom keys control the volume. The central key is where the magic happens. One click during music playback plays/pauses music, two clicks start fast forwarding, three clicks activate rewinding.
In the same time, a click during an incoming call accepts the call and in almost every situation clicking and holding briefly triggers new Voice Command feature.

Apple Earphones with Remote and Mic are welcomed upgrade
Apple iPhone 3GS 360-degree spin
The iPhone 3GS looks just the same as the iPhone 3G, but you knew that, right? The shell has remained the same so there are no changes in the dimensions whatsoever. The iPhone 3GS has put on some weight though, but it's just 2-3g we're talking about here, so it's not a big deal. Alright, let's get the thing spinning now, shall we?
Design and construction
Describing the iPhone 3GS is no-brainer. Hey, you've seen the iPhone 3G already, right? Well, it's just the same. And we mean THE SAME. Finding a visible difference between the two is quite a challenge.

The iPhone 3G (on the left) • the iPhone 3GS (in the middle) • the iPhone 2G (on the right)
The only difference we could find is a really subtle one - the fine-print text on the back of the 3GS (including the "iPhone" sign) has chrome finish now instead of the grey ink used on the iPhone 3G.
And unfortunately, much to our disappointment, there's no sign of any "3GS" branding - so it would be hard for you to really show off with your new Apple handset ('cause it's just the same as the old one).
The display of the iPhone 3GS is again the same industry-leading stuff as last generations. It's got great viewing angles, excellent colors and most of all, yet unsurpassed among GSM handsets sunlight visibility.
The display has a resolution of 320 x 480 pixels. While that resolution seemed hot two years ago when the first iPhone was launched, year 2009 saw WVGA resolution screens becoming more common in the upper market segment and they are already found on a number of non-smartphone devices by competing brands.
We guess however that changing the screen resolution along the way would mean compatibility issues with many AppStore applications. So there might be a point in keeping the same display unit for future phones, but still the geek squad will most probably object.
The iPhone 3GS however has a changed white balance much like the 3G had it changed as compared to the 2G. It's kinda geeky to make a point of it, but we couldn't help ourselves.
The iPhone 3GS has a slightly warmer representation of the colors as compared to the 3G and that's a good thing since the 3G had it way too cool and even bluish (check out the last photo). But that difference is obvious only when you compare the devices head-to-head. When you have them on their own, chances are you'd never notice it.

iPhone 2G on the left, 3GS in the middle and 3G on the right
Apple claim to have laid a special oleophobic coating on the screen glass, which simply means cleaning those smudges should be easier than before. And indeed it is. You see, the difference is nothing ground-breaking, but it's still there. Where several good scrubs with the cleaning cloth were needed on the 3G, now only a quick T-shirt rub will do for the iPhone 3GS.
The right side of the iPhone 3GS could have made a good use of a camera shutter key - we're dying for one, especially now when there's auto focus. Yes, we know the camera works with touch focus making the old focus-and-recompose technique a thing of the past, but still touching on a feedback-less screen to take photos is not our thing.

The iPhone 3GS right and left-hand side: the volume key and the Silent mode switch are the same as before
Now as you may have guessed it, the top of the iPhone 3GS has seen no changes at all. The awkward SIM card slot, the 3.5mm audio jack, and the On/Off key - they are all here, conveniently placed to make you at home with the device.

The iPhone 3GS top side: to pull the SIM tray out, you need the special supplied ejector tool
The bottom is where the mic and the loudspeaker is situated. The loudspeaker is a single one unfortunately, which is a shame, we would have enjoyed stereo speakers on the 3GS. The particular location of the loudspeaker is the very same reason we prefer landscape AppStore games to be rotated the opposite way (with the loudspeaker on the right instead left). Otherwise, your fingers holding the iPhone muffle the loudspeaker unless you go the extra length of putting it out of the way.
The good news however is Apple have finally tuned the loudspeaker performance, and yes, it's noticeably louder than before. Not that it's a great achievement, as the previous iPhone bottomed out our comparative loudspeaker tables, but it's a really nice upgrade. The loudness level is now pretty much acceptable, but you'll have the chance of checking out the test results in the Telephony part of this iPhone 3GS review.

iPhone 3GS bottom part: loudspeaker is on the left, mic is on the right
The back of the iPhone 3GS is the same shiny stuff that's best suited to showroom floors than everyday usage. It's a true fingerprint magnet and quite hard to clean. And unlike the display, we don't think it has that extra oleophobic coating to make things easier on the cleaning cloth.
The camera lens is on the same place on the back but nothing suggests its improved functionality - higher resolution, auto focus and video recording.

iPhone 3GS back panel is as shiny and smudge welcoming as ever
And finally, Apple claim to have pimped the battery life to as much as 20%. The talk-time in 2G network has been upped to 12 hours (10 on the iPhone 3G) and the audio playback has reached 30 hours (24 on the iPhone 3G). Video playback endurance has been upgraded from 7 to 10 hours, while the stand-by and 3G talk time remain unchanged.
In real life scenarios we hardly saw any improvement over the iPhone 3G. If you intensively play around with apps - downloading, testing, tinkering, etc, the battery won't last you a full day, which is exactly what we had with the iPhone 3G. Perhaps turning the 3G off would help, but it makes no sense to voluntarily give in the HSDPA speeds.

Tuesday, August 4, 2009

ASAP


Import Customer Service Executive (Pre-call) - Safmarine, Lagos, Nigeria
Introduction to Safmarine Nigeria Limited (SCL)



Safmarine Nigeria continues to grow aggressively and has in the last 4 years doubled its business, and expanded both its office and liner service network to encompass all maritime/commercial centers in Nigeria. Nigeria acts as a focus for the NBT Cluster Structure, encompassing Benin, Togo and Niger, and thus assuming a coordinating role in creating functional centers of excellence within this geographical scope.



The host country, Nigeria (with a population of 140million and strong trade ties to the surrounding countries), is the second largest Import Country in Sub Saharan Africa Area in terms of Container Business.



The cluster has strong growth potential and has a dynamic team with many different business entities, ranging from stevedoring to container terminals and logistics. We have a very diverse organization and with huge potential and opportunities, we look forward to bringing exciting and innovative people to our team!



The Position: Import Customer Service (Pre-call).



Key Areas of Responsibility:



1. Achieving Safmarine Nigeria’s set Customer service yearly targets

□ Customer satisfaction survey target

□ Access and Experience targets

□ Customer service PDI/KPI targets



2. Handle all Safmarine Import related Pre-call activities

□ Ensure arrival notices are sent timely

□ Ensure BL parties are correctly updated in all related systems according to customer requirements

□ Ensure increase in invoicing accuracy in relation to invoiced parties and charges

□ Ensure cargo concessions given prior to arrival are documented and properly applied



3. Handle all customer service related issues

□ Proactive customer notifications (arrival notices, cargo rolling, re-routings, short-shipments, rotation numbers etc)

□ Transshipment & Re-shipment requests

□ Documentation amendments

□ Customer invoice enquires

□ Coordination of Safmarine branding & Events

□ Customer database management

□ Special cargo requests (step-down, retention, re-handling etc)



4. Act as in-house sales back-up

□ Assist in handling customer enquires and issues for segmented and non-segmented customers



Generally:



□ Inter and Intra department coordination - (especially with Maersk Line colleagues handling back-office functions)

□ Attend to APM mail communications – ensure prompt and effective communication. Ensure clear differentiation between internal correspondence and external correspondence.

□ Handle customer’s complaints and ensure corrective actions are initiated, thus preventing that same mistakes happening again.



Training/Special Skills Required:

□ Overall shipping knowledge.

□ Communication and probing skills.

□ Problem solving skills.

□ Inter Personal skills.

□ Report writing / reporting skills

□ Ability to multi-task

□ Excellent IT skills

ASAP


Sales Executive, DAMCO/ Mlog Nigeria - Maersk Logistics, Lagos, Nigeria
Sales Executive, DAMCO/ Mlog Nigeria



The sales executive is responsible for driving external and internal sales activities of freight forwarding products to new and existing customers within Nigeria.



Responsibilities:



- Deliver agreed targets of DAMCO/MLOG business through personal sales engagement and follow up

- Secure new customers for all products of Damco Nigeria

- Actively drive and manage the pipeline and forecasting opportunities for Damco Nigeria

- Grow the existing customer base, focusing on profitability

- Manage the selling process, including pricing and contract negotiations

- Maintain good knowledge of the customer’s business

- Identify account needs, opportunities and key buying factors for existing customers

- Seek to continuously improve customer satisfaction

- Create a deep understanding of our products and services and translate same into persuasive proposals.

- Visit both existing and potential customers

- Work closely with customer service to create SOPs and implement improvements when needed

- Follow the guidelines and policies for the sales activities

- Live APMM values



Key Performance Indicators:



- Growth of CM1 and volumes

- Number of sales activities (calls and visits)

- New wins (new customers and/or new opportunities and volumes with existing customers)

- Customer Loyalty



Key skills:



The ideal candidate has good communication and persuasion skills. She/he has the drive for results and wants to work in a competitive and international environment.



- Knowledge of forwarding in customer service or sales

- Action oriented

- Ambition / drive for results

- Good people skills

- Commercial mindset

- Customer focus

- Negotiation skills

- Background in logistics, shipping or customer service and sales



Experience:



1-2 years in sales or customer service within the shipping or forwarding industry.



Start date: ASAP



Applications are to be sent to Maersk Logistics/ Damco Office at Lilypond Container Terminals, Ijora, Lagos. Attn: Sales Management or by email to NGALOGKCM@maersk-logistics.com



For more information on this position contact:

DAMCO/ MLOG Sales Manager by email to NGALOGKCM@maersk-logistics.com